TERMS OF SERVICE

These Terms of Service govern the use of the MyTransfreight digital platform and services operated by Transfreight Shipping Solutions Private Limited (hereinafter referred to as “Transfreight”). By accessing or using the Platform (as defined hereinafter), you agree to these Terms and the policies referenced herein.

These Terms of Service apply to the use of: www.mytransfreight.com (“Website”), and any future mobile site or applications; whereas the Website, mobile site, and applications are together referred to as the “Platform”.

For the purposes of this Agreement, wherever the context so requires ‘you’ or ‘User’ shall mean any person including any natural or legal person who uses the Platform or books freight services through any computer system or other device including but not limited to any mobile device, handheld device and tablet. “MyTransfreight”, “we”, “us”, or “our” shall mean Transfreight Shipping Solutions Private Limited, a company incorporated under the applicable laws of India with registered office at Divyashakti Complex, H-No:7-1, 58, Flat No: 101, 1st floor, Ameerpet, Hyd-16, Telangana, India.

We reserve the right to modify, amend, or update this Terms of Service at any time to reflect updates to our operational data practices, Platform enhancements, or regulatory changes. Any updated or amended version of this Agreement will become legally effective immediately upon its publication on the Platform, as indicated by the “Last Updated” date. We encourage you to review this page periodically to remain informed about our Terms of Service.

ACCEPTANCE

We recommend reviewing this Agreement during every visit to mytransfreight.com. By doing so, you ensure a clear understanding of the terms governing our sea freight booking Platform, logistics coordination, and all associated services.

Please be advised that this Agreement does not alter or replace any existing written contracts you may have with MyTransfreight regarding specialized freight arrangements or bulk booking agreements. In the event of any discrepancies between the provisions of this Agreement and the terms of other mutually executed agreements between you and MyTransfreight, the terms of those specific agreements will take precedence with respect to their subject matter.

Disclaimer: By continuing to access or use our Platform, you are indicating your ongoing acceptance of these terms. If any part of this Agreement, including referenced policies or any future KYC Compliance Framework, becomes unacceptable to you, we kindly ask that you discontinue all use of our digital interfaces and booking services immediately. For your convenience, you may preserve this Agreement in physical form using your browser’s print functionality. MyTransfreight may update Terms from time to time; continued use constitutes acceptance.

DEFINITIONS AND INTERPRETATIONS

Unless the context otherwise requires, the following terms shall have the meanings ascribed to them below:

“Agreement” means these Terms of Service, including all Annexures, schedules, and any future amendments or updates published by MyTransfreight on the Platform.
“API” (Application Programming Interface) means a set of protocols, routines, and tools that allow different software applications to communicate with each other, used here specifically for integrations between the Platform and Liner or third-party logistics systems.
“Back-Loading” means the process of removing a container from a vessel after it has already been loaded, which involves significant operational costs and port formalities.
“Bill of Lading / BL / BoL / BOL” means the official legal document issued by a Liner or its agent that serves as (i) a receipt for cargo, (ii) a contract for the carriage of goods, and (iii) a document of title. It may be issued as a Master Bill of Lading or a Seaway Bill of Lading.
“Draft Bill of Lading” means a preliminary version of the Bill of Lading circulated for review and approval before the final version is issued.
“Original Bill of Lading” means the original negotiable Bill of Lading issued by the carrier, often required for cargo release.
“Blank Sailing” means an event where a liner cancels a scheduled voyage or omits a specific port of call in order to manage vessel capacity or respond to operational exigencies, without prior notice to shippers.
“Booking Confirmation” means the formal confirmation issued by MyTransfreight through the Platform, on behalf of the Liner, acknowledging that container space has been allocated for a specific shipment.
“Cargo Rollover” means the event in which a container is not loaded onto the originally confirmed vessel and is rescheduled for carriage on a subsequent vessel, typically due to vessel capacity constraints or operational decisions by the Liner.
“Liner or Carrier” means any ocean liner, shipping line, or vessel-operating company that provides maritime freight transport services and with whom MyTransfreight coordinates to facilitate the User’s booking requests. The Liner is an independent third party and not an agent of MyTransfreight.
“Cargo Description” means a detailed description of the goods being shipped, including the nature, type, and characteristics of the cargo.
“CIN (Corporate Identification Number)” means the unique alphanumeric identification number assigned to a company registered under the Companies Act, 2013, by the Ministry of Corporate Affairs, Government of India.
“Consignee” means the person or company legally receiving the cargo at the destination. The consignee is usually the importer or buyer named on the Bill of Lading.
“Consignee Details” means information identifying the consignee, including company name, address, tax identifiers, and contact information.
“Consignee Authorization Letter” means a document authorizing another party to perform shipment, documentation, or cargo release activities on behalf of the consignee.
“Container Cutoff Date” means the last date and time by which a loaded container must be delivered to the designated port terminal or inland container depot (ICD) to be included on a specific vessel voyage.
“Customs Clearance” means the process of obtaining approval from customs authorities to import goods after completing all regulatory requirements and payment of duties and taxes.
“Customs Scan” means a security or compliance scan conducted by customs authorities using scanning equipment to inspect cargo.
“CHA (Customs House Agent)” means a licensed customs broker authorized to act on behalf of importers and exporters for customs clearance procedures.
“CHA Authorization Letter” means a document authorizing a Customs House Agent to act on behalf of the importer or consignee.
“Delivery Order (DO)” means a document issued by the liner or its agents authorizing the release of cargo or containers to the consignee.
“D&D (Demurrage and Detention)” means the charges levied by a liner or terminal for the use of a container or port space beyond the agreed free-time period. ‘Demurrage’ refers to the charge for a container remaining at the port/terminal beyond the free period, while ‘Detention’ refers to the charge for a container remaining outside the port/terminal (e.g., at the shipper’s premises) beyond the agreed free-time period.
“Digital Logistics Intermediary/Digital Freight Forwarder” means the role performed by MyTransfreight as a technology-enabled facilitator that connects Users with Liners through a digital platform, without being a Liner, NVOCC, or customs broker.
“DPDP Act” means the Digital Personal Data Protection Act, 2023, enacted by the Government of India to govern the processing of digital personal data within and outside India.
“ETA (Estimated Time of Arrival)” means the expected date and time of arrival of the vessel at the Port of Discharge.
“ETD (Estimated Time of Departure)” means the expected date and time of departure of the vessel from the Port of Loading.
“Free Time” means the period of time granted by the Liner within which a container may be used (for stuffing, transport, or clearance) without incurring Demurrage or Detention charges.
“Force Majeure” means any event beyond the reasonable control of a party, including but not limited to acts of God, natural disasters (earthquakes, floods, cyclones), pandemics, strikes, wars, terrorism, acts of piracy, violent robbery, maritime blockades, Red Sea disruptions, or government-imposed restrictions.
“FDS Bond (Factory Destuffing Bond)” means a bond submitted to customs authorities permitting the container to be transported to the consignee’s premises or another approved location for unloading instead of being de-stuffed at the port.
“Gate-In” means the formal event when a loaded container is accepted into a port terminal or container freight station, as confirmed by the terminal’s gate-in record.
“GST / GSTIN (Goods and Services Tax Identification Number)” means the unique 15-digit identification number allotted to a taxpayer registered under the Goods and Services Tax Act, 2017, Government of India.
“House Bill of Lading (HBL)” means a Bill of Lading issued by a freight forwarder or NVOCC to the shipper.
“ICD (Inland Container Depot)” means a dry port or inland facility licensed by the relevant government authority that provides container handling, storage, and customs clearance services away from a seaport.
“ICADR (International Centre for Alternative Dispute Resolution)” means the institutional arbitration body located in Hyderabad, Telangana, India, designated by this Agreement as the venue for conducting arbitration proceedings.
“Import FOB (Free On Board)” means an international trade term under which the seller is responsible for delivering the cargo onto the vessel at the Port of Loading. Once the cargo is loaded onto the vessel, the buyer assumes responsibility for freight and other downstream costs.
“IMDG (International Maritime Dangerous Goods) Code” means the international code developed by the International Maritime Organization (IMO) governing the safe transport of dangerous goods by sea.
“INR” means Indian Rupees, the official currency of the Republic of India.
“Invoice” means the formal financial document issued by MyTransfreight to the User upon vessel departure, detailing the freight charges, applicable taxes, surcharges, and any other dues payable.
“KYC (Know Your User)” means the mandatory due-diligence process undertaken by MyTransfreight to verify the identity, legal status, and business credentials of a User before granting access to Platform services or processing bookings.
“Master Bill of Lading” means a bill of lading issued directly by an ocean Liner to the shipper (or the shipper’s agent), evidencing the contract of carriage between the Liner and the shipper for goods transported under that contract.
“NVOCC (Non-Vessel Operating Common Carrier)” means a freight liner that issues bills of lading and undertakes to transport goods, but does not operate the vessels on which the cargo is transported.
“Notify Party (Notifier)” means the person or company that must be informed when the shipment arrives at destination. This may be the consignee, customs broker, freight forwarder, or another designated party.
“On-Board” means the status indicating that a container has been physically loaded onto the designated vessel and is ready for departure.
“Origin Free Time” means the grace period during which a User may collect a container from a port or depot, complete stuffing at their facility, and return the loaded container to the designated terminal without incurring Detention charges.
“OTP (One-Time Password)” means a system-generated, single-use numeric or alphanumeric code sent to a registered email address or mobile number for the purpose of multi-factor authentication.
“PAN (Permanent Account Number)” means the 10-character alphanumeric identifier issued by the Income Tax Department of India to all taxpaying entities.
“POD (Port of Discharge)” means the seaport designated in the shipping instructions and Bill of Lading at which the cargo is to be unloaded or discharged from the vessel.
“POL (Port of Loading)” means the seaport designated in the shipping instructions and Bill of Lading at which the cargo is to be loaded onto the vessel.
“Quote” means the formal freight rate proposal generated and issued through the Platform, specifying ocean freight charges, surcharges, applicable taxes, and validity period, subject to Liner acceptance and space availability.
“Right of Lien” means MyTransfreight’s legal right to retain possession of goods, documents (including Bills of Lading), or other assets belonging to or associated with the User until all outstanding financial obligations owed to MyTransfreight are fully satisfied.
“Seaway Bill of Lading” means a non-negotiable transport document issued by a Liner that serves as evidence of a contract of carriage and receipt of goods, but does not confer title to the goods and does not require presentation at the destination for cargo release.
“Security Bond for Containers” means a financial guarantee provided to secure obligations relating to container usage, return, and condition.
“Shipper” means the exporter, seller, or party originating and sending the cargo from the country of origin.
“Shipping Instructions (SI)” means the formal written instructions provided by the User to MyTransfreight (and relayed to the Liner) specifying the precise cargo details, container particulars, consignee information, and any other details required for the preparation and issuance of the Bill of Lading.
“SOLAS (Safety of Life at Sea)” means the international maritime treaty administered by the International Maritime Organization (IMO) that establishes minimum safety standards for merchant ships, including mandatory Verified Gross Mass (VGM) requirements.
“TAN (Tax Deduction and Collection Account Number)” means the 10-digit alphanumeric number issued by the Income Tax Department of India to entities required to deduct or collect tax at source.
“USD” means United States Dollars, the primary currency in which international ocean freight rates are quoted.
“VGM (Verified Gross Mass)” means the verified weight of a packed container, including the cargo, dunnage, and any other packing materials but excluding the tare weight, as mandated by the SOLAS Convention and required to be submitted by the shipper prior to vessel loading.
“Vessel / Ship” means the ocean-going liner vessel operated by the Liner on which cargo containers are loaded and transported from the POL to the POD.
“Wire Transfer” means an international electronic bank transfer used for cross-border payments, including SWIFT transfers, as approved by MyTransfreight’s finance department.

ELIGIBILITY

By accessing the Platform, you affirm compliance with the Indian Contract Act, 1872. You confirm you are at least 18 years of age, represent a legitimate business entity with a valid GSTIN for an entity and valid PAN card for an individual and are not subject to legal restrictions in international sea freight.

MyTransfreight reserves the unequivocal right to terminate User accounts, revoke access, or cancel bookings for those who do not meet the aforementioned criteria. Enforcement mechanisms may include, but are not limited to Cross-checking PAN & GST registrations for all business entities.

Please note that minors and any entities lacking the legal capacity to conduct business are strictly prohibited from accessing or using the Platform. Any disputes regarding eligibility must be submitted to support@transfreight.in within seven (7) days, accompanied by valid government-issued business identification and relevant licenses.

USER REGISTRATION AND PURPOSE

To access and utilize the Platform, you must successfully register and enroll as an authorized User with MyTransfreight. The primary purpose of this registration is to securely onboard authorized Users and establish a verified communication channel for Platform operations.

To complete your enrolment, you are required to provide a valid email address and a mobile phone number. Access to the Platform is strictly contingent upon successful multi-factor authentication, which requires verifying your email address via a One-Time Password (OTP) sent to the respective contact details. You agree to provide accurate, current, and complete information during the registration process and to maintain the security of your authentication credentials.

PLATFORM SERVICES & FUNCTIONALITY

MyTransfreight provides a proprietary digital platform (the ‘Platform’) exclusively for the facilitation and procurement of maritime freight services, encompassing various containerized shipping configurations. The primary function of the Platform is to administer shipping procedures and coordinate logistics pertaining to domestic & international trade operations.

Our core functionalities include the following key features:

Users of our Platform benefit from immediate access to up-to-date ocean carrier schedules and competitive freight rates across major Port of Loading (POL) to Port of Discharge (POD) routes.
The Platform enables Users to seamlessly submit their container space requirements to a network of verified logistics partners.
MyTransfreight acts as an intermediary, facilitating communication between Users and carriers to confirm space availability.
We assist in the coordination of necessary documentation, not limited to drafts of the Bill of Lading and updates on shipment status.
Our Platform serves as a communication bridge, relaying operational updates between all involved parties, including shippers, carriers, and logistics providers.
Users Clearance Assistance: Coordinating customs clearance support through our network of partners, available on the User’s specific request.

It is essential to understand that MyTransfreight operates solely as a technology facilitator as a Digital Logistics Intermediary/Digital Freight Forwarder and does not function as a carrier, Non-Vessel Operating Common Carrier (NVOCC), or other logistic operators. As such, we explicitly do NOT:

Handle physical cargo or containers, meaning we do not manage the actual movement of goods.
Manage vessel operations or schedules, as we do not control the shipping vessels themselves.
Issue the Master Bill of Landing or Seaway Bill of Lading, which are official documents issued directly by the Liner that serve as a receipt for cargo and a contract for transportation; however, MyTransfreight may issue a House Bill of Lading to the User where applicable.
Accept liability for the execution of shipments, as we do not take responsibility for the physical transport of goods.

By using our Platform, you acknowledge and agree to these limitations, ensuring that you understand the role of MyTransfreight as a digital facilitator in the logistics chain.

SCOPE OF RESPONSIBILITIES FOR MyTransfreight

MyTransfreight operates as a Digital Logistics Intermediary/Digital Freight Forwarder, acting primarily as a booking agent or facilitator between Users and Carriers. In this capacity, MyTransfreight’s responsibilities are strictly limited to:

Rate & Schedule Transparency: Providing real-time visibility into rates and schedules once the User is registered.
Booking Coordination: Processing digital booking requests and facilitating confirmations.
Documentation Support: Assisting with the communication and review of Bill of Lading (BoL) drafts and Delivery Order (DO) documentation requirements.
Status Updates: Relaying shipment tracking and status updates as received from the respective Liners.
Platform Support: Offering customer service for Platform functionality, with a guaranteed 24-hour response window.

While MyTransfreight endeavors to provide accurate and reliable Platform information, all rates, schedules, transit times, and space instabilities are subject to change and are provided without explicit guarantee. MyTransfreight respectfully disclaims any liability for operational disruptions, data delays, or technical inaccuracies originating from third-party APIs or Liner systems.

SCOPE OF RESPONSIBILITIES FOR USER

The User shall bear sole and absolute responsibility for ensuring shipment accuracy, regulatory compliance, and the completeness of all documentation. This obligation includes, but is not limited to, the accuracy of all submitted data and the following specific liabilities:

Verified Gross Mass (VGM) Compliance: The User is strictly required to provide the Verified Gross Mass (VGM) in full accordance with Safety of Life at Sea (SOLAS) regulations. Any penalties, fines, or operational delays resulting from inaccurate or non-compliant weight declarations shall be borne exclusively by the User.
Demurrage and Detention (D&D): The User is responsible for monitoring, managing, and settling all Demurrage and Detention charges accrued from the Port of Loading (POL) through to the Port of Discharge (POD) that exceed the standard free-time allowance granted by the Liner.
Cargo and Container Integrity: The User assumes full liability for ensuring that the cargo stuffed into the container strictly matches the Cargo Description and Shipping Instructions provided to MyTransfreight, and for the proper stuffing, securing, and stowage of the cargo. The User is further responsible for the timely filing of the Shipping Bill and for ensuring that the details provided for the Bill of Lading (BL) draft are accurate and complete. Consequently, the User shall be held solely liable for any physical damage to the container reported by the Liner, and for any penalties, delays, or rejections arising from a mismatch between the declared and actual cargo or from incorrect documentation.

SCOPE OF OPERATIONAL RESPONSIBILITIES AND LIABILITY FOR THE LINER

Execution of Shipment: The Liner maintains primary responsibility for the operational execution of the shipment. This encompasses the allocation and confirmation of container capacity, the issuance of the Bill of Lading designating the User as the Shipper, vessel loading, ocean transit, cargo discharge, container handling, and any agreed-upon on-carriage to the final place of delivery.

Limitation of Liability: Notwithstanding the foregoing, the Liner provides no warranties or guarantees, and explicitly disclaims all liability, regarding vessel schedule deviations, cargo rollovers, changes in vessel assignment, transit delays, or any loss or damage sustained by the cargo.

TERMS OF USE

Transfreight Shipping Solutions Private Limited hereby grants Users a revocable, non-exclusive license to access our Platform solely for the purpose of facilitation, procurement and management of maritime freight services, encompassing various containerized shipping configurations, subject to compliance with the terms outlined in this Agreement. This license expressly prohibits the following activities:

Automated scraping of carrier rates or schedules
Commercial redistribution of data derived from the Platform
Reverse engineering of booking algorithms
Unauthorized access to interfaces belonging to liners

Additionally, any types of cargo which has hazardous materials as defined by IMDG regulations are strictly prohibited from being booked through our Platform.

If the User misdeclares cargo, e.g., undeclared hazardous goods in a dry container or anything of similar sort, the User shall be liable for all penalties imposed by the Liner, terminal, or government authorities, plus any legal costs incurred by MyTransfreight.

INTELLECTUAL PROPERTY RIGHTS

All content available on the MyTransfreight Platform, including but not limited to proprietary rate comparison algorithms, application programming interfaces (APIs) for carrier integration, the design of the booking interface, and the MyTransfreight™ branding, is protected under various legal statutes, specifically the Copyright Act of 1957, the Trademarks Act of 1999, and the Information Technology Act of 2000.

These protections ensure that all intellectual property associated with the Platform is safeguarded against unauthorized use and infringement. Therefore, it is imperative to note that any commercial utilization of the data or branding associated with the Platform requires explicit written consent from MyTransfreight. Such consent must be obtained prior to any intended use, as failure to do so may result in legal action to protect our rights and interests.

KYC & COMPLIANCE REQUIREMENTS

To ensure regulatory compliance and provide you with customized quotes and booking services, all Users are required to complete our standard Know Your Customer (KYC) verification process. Please note that KYC verification is mandatory, and we kindly ask that you allow up to one (1) week for our team to complete the review and validation process.

To proceed with your booking, the following details and documentation shall be required:

The full legal name of the company and its year of establishment.
The complete registered business address, official email addresses, and contact numbers.
Your Corporate Identification Number (CIN) or LLP registration number.
Copies of your Permanent Account Number (PAN), Goods and Services Tax (GST) registration, and Tax Deduction and Collection Account Number (TAN).
Names and valid identification proofs for all directors, partners, or the individual proprietor.
The name, designation, and contact details of your organization’s designated point of contact.
Documents verifying your operational address and business continuity (e.g., recent utility bills or active lease agreements).

All submitted KYC information, including identity proofs (e.g., Aadhaar, PAN), address details, and business documents, will undergo mandatory verification before issuing a Quote or proceeding with booking. If MyTransfreight discovers or is informed at any stage that any information provided is false, forged, or misleading, the User shall face immediate termination of services, account suspension, and such legal consequences as may apply under Indian law, including under the Customs Act, 1962.

The User indemnifies MyTransfreight against all losses, reports the matter to cyber authorities, and waives claims for service disruptions. This clause ensures compliance and deters fraud in freight services.

SANCTIONS AND EXPORT CONTROL COMPLIANCE

The User represents, warrants, and covenants that it shall comply with all applicable economic sanctions, export control laws, and restricted goods regulations enacted, administered, or enforced by relevant governmental authorities.

The User explicitly guarantees that neither it, nor any of its subsidiaries, directors, officers, or the ultimate beneficial owners of the cargo, are:

Listed on any sanctioned, debarred, or restricted list maintained by the authorities.
Engaging in any transaction intended to bypass global trade restrictions or facilitate trade with prohibited entities.

The User assumes sole responsibility for ensuring that the cargo submitted for shipment does not contain prohibited materials, restricted dual-use technologies, or controlled substances, unless explicitly authorized by valid governmental licenses or permits. The User must provide all mandatory export declarations and compliance documentation prior to booking confirmation.

Transfreight reserves the absolute right to screen all Users, bookings, and cargo manifests against global sanction databases. If Transfreight, at its sole discretion, suspects or determines that a transaction violates any trade sanctions or export controls, it may immediately and without liability:

Reject or cancel the booking;
Hold or freeze the cargo in transit; and
Suspend or terminate the User’s Platform account.

PRICING

All quotes provided by Transfreight are based on real-time rates, schedules, and capacity sourced from various market providers, including partner Carriers and other logistics sources, and are subjective to review and verification by our team. Unless explicitly stated otherwise in writing, all generated quotes are subject to immediate change based on carrier availability, market fluctuations, and seasonal surcharges.

PAYMENT TERMS AND SERVICE WORKFLOW

By using our Platform, you acknowledge and agree to the following operational sequence for all export shipments:

Providing the KYC: The User is required to provide the complete KYC details as listed in Annexure-A.
Request for Quote: The User submits a request via the Platform.
Issuance of Quote: Quotations are formally issued via the Platform’s shipment dashboard, accompanied by an automated email notification.
Quote Acceptance: The contract becomes binding upon the User’s explicit acceptance of the quote within the Platform.
Container Management: The User picks up the container, completes stuffing in accordance with the declared Cargo description, and submits the Shipping Bill and all other required customs documentation via the Platform.
Transportation & Loading: The container is transported to the port, gated in, and loaded onto the vessel by the User.
Invoicing: Upon the departure of the vessel, Transfreight will issue a formal invoice to the User. All prices are subject to applicable taxes and duties unless otherwise stated in the quote. Freight is often quoted in USD. For settlement in INR, the exchange rate shall be determined by Transfreight based on the prevailing market rate plus a standard conversion margin on the date of invoicing. All bank transfer fees (IMPS/RTGS/NEFT/Wire) and intermediary bank charges shall be borne by the User.
Settlement: The User completes payment within the stipulated timeline as mentioned in the invoice. All quotes are exclusive of GST, which will be charged at the prevailing rate at the time of invoicing.
Release of Documents: The Bill of Lading (BL) shall only be released to the User upon successful confirmation of payment.

By using our Platform, you acknowledge and agree to the following operational sequence for all import Free on Board (FOB) shipments:

Providing the KYC: The User is required to provide the complete KYC details as listed in Annexure-A.
Request for Quote: The User submits a request via the Platform.
Issuance of Quote: Quotations are formally issued via the Platform’s shipment dashboard, accompanied by an automated email notification.
Quote Acceptance: The contract becomes binding upon the User’s explicit acceptance of the quote within the Platform and through email communication.
Required Documentation: Users are required to share the complete details of the shipper and necessary import documents such as packaging list, commercial invoice and so on.
Booking confirmation: Once the required documents have been verified, the official Booking copy with be issued and provided to both the User and the shipper.
Bill of Lading (BL) Draft: The shipper is required to provide shipping instructions. Based on such instructions, we will provide a draft BL and upon confirmation of Draft BL, House BL is issued.
Sailing details: The User will be informed via email of the vessel/voyage details and estimated time of arrival once the shipment is loaded at the POL, and of the cargo’s arrival once it reaches the POD/ICD.
Customs Scanning: In the event the User’s containers are scanned by customs authorities at the port, the User is liable to bear the necessary scanning charges as applicable.
Invoicing: Upon the arrival of the vessel, Transfreight will issue a formal invoice to the User. All prices are subject to applicable taxes and duties unless otherwise stated in the quote. Freight is often quoted in USD. For settlement in INR, the exchange rate shall be determined by Transfreight based on the prevailing market rate plus a standard conversion margin on the date of invoicing. All bank transfer fees (IMPS/RTGS/NEFT/Wire) and intermediary bank charges shall be borne by the User.
Delivery Order (DO) documentation required: The User is required to provide the following documents to procure DO:
- FDS bond for factory de-stuffing only
- Security bond at liner actuals
- Original BL endorsed by consignee/notify, if applicable
- House BL endorsed by consignee
- Forwarder or CHA authorization letter
- Consignee authorization letter
Settlement: The User completes payment within the stipulated timeline as mentioned in the invoice. All quotes are exclusive of GST, which will be charged at the prevailing rate at the time of invoicing.
Release of Documents: The Delivery Order (DO) shall only be released to the User upon successful confirmation of payment.

To maintain secure and efficient financial processing, we support the following payment methods:

Direct Bank Transfers: IMPS, RTGS, or NEFT.
Wire transfers as approved by our finance department.

Please be advised that Transfreight does not accept credit cards for any transactions. Furthermore, the company does not extend credit facilities or credit support to Platform Users under any circumstances.

DELAYS IN PAYMENT, PENALTY CHARGES, AND LEGAL CONSEQUENCES

Late Bill of Lading (BL) Release Charges: In the event of a payment delay, Transfreight reserves the right, at its sole discretion, to immediately suspend all active services, pause pending bookings, or withhold future Platform access until all outstanding balances are settled in full. Any additional administrative fees for the release of the Bill of Lading (BL) shall be applied to the User’s account as follows:

Days 0 to 5 post-arrival/due date: $0 (Grace Period)
Days 5 to 7: A one-time late charge of $75
After 1 Week (Day 8 onwards): $125 for that week
Subsequent Weeks: An additional $100 cumulative charge per week for every week the payment remains outstanding.

Late Delivery Order (DO) Release Charges: In the event of a payment delay, MyTransfreight reserves the right, at its sole discretion, to immediately suspend all active services, pause pending bookings, or withhold future Platform access until all outstanding balances are settled in full. Where the User has exceeded the period of demurrage and detention as mentioned in the booking copy and booking overview as displayed in the Platform, the User is liable to pay DM and DT charges as applicable. In addition to the DM and DT charges referred to above, the Late DO Release Charges set out for the Bill of Landing above shall apply mutatis mutandis and shall become payable immediately upon expiry of the applicable Demurrage and Detention free time.

Initiation of Legal Action: If an invoice, along with all accumulated delayed payment penalties and interest, remains unpaid for a period exceeding one (1) month from the initial due date, Transfreight reserves the absolute right to issue a formal legal notice to the User calling upon them to settle the outstanding amount within the period prescribed in such notice. If the User fails to make payment within that period, Transfreight reserves the absolute right to initiate formal legal proceedings against the User without further notice.

RIGHT OF LIEN

MyTransfreight shall have a General Right of Lien on any and all goods, documents including Bills of Lading, and recoveries in its possession for any amount due at any time from the User to MyTransfreight. This includes dues for the current shipment or any previous outstanding balances.

Transfreight reserves the right to withhold documentation or instruct the carrier to hold cargo until all outstanding dues, interest and storage costs are settled in full.

LIMITATION OF LIABILITY

In no event shall MyTransfreight be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of market, or factory downtime, regardless of whether such losses were foreseeable.

To the maximum extent permitted by law, MyTransfreight’s total liability for any claim arising out of the use of the Platform or services, whether in contract, tort, or otherwise shall be limited to the total freight charges invoiced to and paid by the User for the specific shipment giving rise to the claim. Except in cases of fraud, wilful misconduct, or gross negligence directly attributable to Transfreight.

USER OBLIGATIONS AND LIABILITIES

The User is responsible for the timely pickup and return of all containers.
The User must ensure all submitted documents—including Shipping Bills, Instructions, VGM, and KYC data—are accurate, complete, and authentic.
The User assumes full liability for any loss or damage to containers occurring during the origin free time. It is the defined as “grace period” for moving a container from the port/depot to your facility, loading it, and returning it to the terminal.
Containers must be delivered before the designated cutoff dates. Failure to comply will result in the User being billed for actual charges incurred by the Liner.
Any request to amend the Bill of Lading (BOL) or Delivery Order (DO) will attract a convenience fee equivalent to 10% of the actual costs, as invoiced by the liner.

BILL OF LADING & CARRIER RELATIONSHIP

In the context of the Bill of Lading (BL), the User is identified as the SHIPPER or EXPORTER, while the User also has the authority to nominate the CONSIGNEE. The carrier will issue either a Master Bill of Lading or Seaway Bill of Lading. It is the User’s responsibility to ensure that any necessary corrections to the Bill of Lading are made promptly. Transfreight disclaims any liability for delays, discrepancies, or issues related to the Bill of Lading.

For import shipments, the Master Bill of Lading issued by the Liner may reflect MyTransfreight (or its overseas partner) as the named consignee or cargo interest of record. This is purely for documentation and operational purposes, and MyTransfreight does not thereby acquire any ownership, title, or beneficial interest in the cargo, which remains vested in the User at all times. MyTransfreight (or its overseas partner) shall issue a House Bill of Lading to the User identifying the User as the actual consignee, and the User’s rights and obligations in respect of the cargo shall be governed by the terms of such House Bill of Lading.

DISCLAIMER OF CYBER AND TECHNICAL LIABILITIES

Transfreight, its affiliates, and its technical service providers shall not be held liable for any direct, indirect, incidental, or consequential damages, operational disruptions, or financial losses resulting from:

Unauthorized access, data breaches, server intrusions, cyberattacks, hacking, ransomware, or malicious malware introduced by third parties;
Major telecommunications failures, internet routing disruptions, localized or widespread network outages, or grid failures beyond Transfreight’s immediate control;
API failures, data latency, or synchronization errors originating from ocean liner systems, customs portals, or third-party logistics integrations; and
Data corruption, loss of transaction history, or Platform downtime scheduled for routine maintenance or emergency patches.

The User is solely responsible for maintaining its own independent cybersecurity protocols, including firewalls, anti-virus software, and secure password management. The User assumes all operational risks associated with transmitting shipping data and documentation over digital networks.

THIRD-PARTY SERVICES

For any existing or future integrations with third-party systems (including, but not limited to, trade finance platforms, cargo insurance providers, custom clearance software, and tracking networks) MyTransfreight will solely facilitate the technical or operational connection.

Users acknowledge that such arrangements require establishing direct contractual relationships between the User and the respective third-party service provider. In all such instances, MyTransfreight acts exclusively as a billing and settlement intermediary and is not, under any circumstances, a party to, or liable for, the underlying contracts or services provided.

INSURANCE

MyTransfreight does not offer cargo insurance and is not an insurance intermediary. Users bear full responsibility for securing and maintaining suitable marine/cargo insurance for all shipments. MyTransfreight’s liability remains limited to the freight charges invoices for the relevant shipment, irrespective of the User’s insurance status.

Upon receiving a verified request, and at its sole discretion, MyTransfreight may facilitate cargo insurance arrangements through an authorized third-party provider. The User explicitly acknowledges that MyTransfreight is not a party to any such insurance contracts and acts exclusively as an administrative facilitator, assuming no liability for coverage, claims, or policy terms.

USER ACCOUNT TERMS & RESPONSIBILITIES

Users are required to provide accurate business details that align with government records. Any submission of fraudulent information will trigger an immediate suspension of the account under Section 43A of the Information Technology Act. Furthermore, Users are solely responsible for maintaining the security of their accounts.

PLATFORM SECURITY & PROHIBITED ACTIVITIES

Certain activities are strictly prohibited on the Platform, including but not limited to: engaging in rate arbitrage through automated bots, falsifying cargo declarations, circumventing Know Your Customer (KYC) verification processes, scraping competitor intelligence, and making disruptive API calls that exceed established quotas. These activities are protected under Section 66 of the Information Technology Act, which addresses hacking, and Section 72, which pertains to data breaches.

MUTUAL UNDERSTANDING

It is expressly understood and agreed by the parties that MyTransfreight performs all services under these Terms strictly as an independent contractor. This Agreement does not create, imply, or constitute a partnership, joint venture, agency, or fiduciary relationship between MyTransfreight and the User, nor between Transfreight and any underlying Ocean Liner. Transfreight operates as an independent digital intermediary and does not act as an agent or legal representative for either the cargo interest or the ocean Liner.

Neither party has the right, power, or authority to create any obligation or liability on behalf of, or in the name of, the other. For example, MyTransfreight shall not be responsible for any default, non-payment, or operational failure by a User or by a Liner, and a User shall not be responsible for the acts or defaults of MyTransfreight or of any Liner.

DISCLAIMER OF WARRANTIES

MyTransfreight provides booking facilitation services on an “AS IS” basis, without any warranties regarding the availability of space after confirmation, adherence to vessel schedules, the performance or reliability of carriers, or the timely execution of port operations. Additionally, natural risks associated with shipments, such as adverse weather conditions, port congestion, and customs delays, are expressly excluded from any warranties.

CARRIER DISRUPTIONS & OPERATIONAL RISKS

The User acknowledges that international maritime logistics is subject to operational adjustments by Liners that are beyond the control of MyTransfreight:

Blank Sailing: Occurs when a Carrier cancels a scheduled voyage or skips a specific port of call to manage capacity or respond to operational delays.
Cargo Rollover: Occurs when a container is not loaded onto the originally booked vessel and is rescheduled for a subsequent vessel.

As a digital facilitator, MyTransfreight provides access to Carrier schedules but does not own or operate the vessels. Consequently:

MyTransfreight shall not be held liable for any direct or indirect costs, transit delays, or inventory losses arising from Blank Sailings or Cargo Rollovers initiated by the Carrier.
The User acknowledges that schedules provided on the Platform are indicative and subject to change by the Liner without prior notice.

In the event of a disruption started by the Liner:

Demurrage & Detention: Any additional storage or equipment detention charges incurred due to rollovers or port omissions are the sole responsibility of the Liner.
Exemption from Cancellation Fees: The User shall not be charged “Cancellation Fees” by MyTransfreight if the cancellation or delay is proven to be a direct result of a Liner-initiated Blank Sailing, provided the User coordinates the re-booking or withdrawal in accordance with Liner policies.

MyTransfreight agrees to use its digital tools to relay disruption alerts to the User as soon as they are provided by the Liner. The User is encouraged to use the Platform’s tracking and analytics features to monitor Carrier reliability and make informed booking decisions. However, past performance data of a Liner does not constitute a guarantee of future vessel adherence.

CANCELLATION POLICY

MyTransfreight provides a transparent cancellation framework based on the progression of the shipment. “Actuals” refer to the specific penalties, fees, charges imposed or invoice raised by the shipping Liners as listed in Annexure-B, which MyTransfreight passes through to the User without markup.

There is no penalty or service fee for cancellations made before a booking has been officially confirmed by the Liner through the MyTransfreight Platform.

Once a booking is confirmed, any cancellation or “no-show” will incur costs based on the stage of the logistics process. The User hereby agrees to indemnify MyTransfreight for all liner-imposed fees at the following stages:

Stage A (Pre-Booking/Pre-Confirmation): After the User has submitted a booking request to Transfreight but before the booking has been officially confirmed by the Liner and the Booking Copy released to the User. No cancellation fee or service fee is applicable at this stage.
Stage B (Post-Confirmation): After the Liner has allocated space but before the Booking Copy/Draft is submitted.
Stage C (Documentation): After the Booking Copy or Shipping Instructions have been submitted.
Stage D (Empty Pickup): After the container has been picked up from the yard/ICD (includes vehicle detention and equipment cleaning charges).
Stage E (Gate-In): After the container has “Gated In” at the port terminal.
Stage F (On-Board): After the container has been loaded onto the vessel (requires expensive “back-loading” procedures).

To protect the User from unfair penalties due to vessel operations:

If a shipment is delayed or cancelled due to a Blank Sailing or a Carrier-initiated Cargo Rollover, MyTransfreight will not charge any additional administrative or cancellation fees.
While MyTransfreight will mediate with the Liner, the User remains responsible for “Actuals” charged by the port or Liner if the container remains at the terminal due to a rollover.
In the event of a Blank Sailing, the User may choose to re-book for the next available vessel. Any difference in freight rates at the time of re-booking will be borne by the User.

Any request submitted by the User to amend the Port of Discharge (POD) (“Change of Destination” or “COD”), container type, commodity type, or any other details of the shipment subsequent to receiving a booking confirmation shall be subject to COD charges and/or other applicable amendment charges levied by the Lines, and shall, at MyTransfreight’s discretion, be treated strictly as an amendment of the original booking or cancellation of the original booking and the initiation of a completely new booking request.

Consequently, such modifications shall trigger the following outcomes:

Cancellation & Premium Fees: The User shall be liable for any applicable cancellation fees, administrative processing penalties, or vessel space-reversal charges levied by Transfreight or the respective Liner.
Rate Forfeiture: The freight rates locked under the original confirmation shall become void, and the new booking will be subject to the prevailing market rates, tariffs, and surcharges active at the time of the new request.
Capacity & Schedule Risk: Transfreight provides no guarantee that container space, equipment availability, or the original vessel schedule will be secured under the new booking configuration.

If the Bill of Lading (BOL) needs amendments, MyTransfreight’s invoice will include a convenience charge of 10% of the actual costs.

INDEMNIFICATION

Users agree to indemnify and hold MyTransfreight harmless against all claims that arise from inaccuracies in shipment declarations, non-compliance with cargo packing regulations, violations of customs laws or penalties, disputes involving third-party services, and breaches of export regulations.

TERMINATION

By MyTransfreight:

MyTransfreight reserves the right to suspend or terminate your account and access to the Platform immediately and without prior notice in the event of:

A material breach of any term of this Agreement.
Provision of false, forged, or misleading KYC documentation.
Non-payment of outstanding dues or invoices.
Engagement in prohibited activities or fraudulent use of the Platform.
Regulatory or legal requirements.

By the User:

You may terminate this Agreement by discontinuing all use of the Platform and providing written notice to MyTransfreight, provided there are no active bookings or outstanding liabilities.

POST-TERMINATION CONSEQUENCES

All financial obligations, including pending freight charges, Liner penalties, and taxes, shall become immediately due and payable.
Users cannot withhold/set-off payments due to disputes.
MyTransfreight’s Right of Lien over goods and documents shall persist until all outstanding payments are cleared.
Transfreight may retain User data for as long as necessary to comply with legal, tax, or regulatory obligations under the DPDP Act, 2023.
Clauses related to Intellectual Property, Limitation of Liability, Indemnification, Right of Lien, and Dispute Resolution shall survive the termination of this Agreement.
All licenses and rights granted to the User to access the Platform shall cease immediately.

FORCE MAJEURE

Under the Force Majeure clause, MyTransfreight shall not be liable for any delays caused by natural disasters such as earthquakes or floods, strikes, pandemics, disruptions in the Red Sea, State of War, Terrorism, or defaults by carriers or act of piracy and/or violent robbery and/or capture/seizure.

DISPUTE RESOLUTION

The governing law for these terms will be the laws of India. Any dispute, controversy, or claim arising out of this Agreement shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana, and the proceedings shall be conducted at the International Centre for Alternative Dispute Resolution (ICADR). The tribunal shall consist of a Sole Arbitrator appointed with mutual appointment; or appointment through institutional arbitration mechanism. The language of the arbitration shall be English.

In the event that arbitration is unsuccessful, is deemed invalid, or otherwise cannot be conducted, the parties hereto expressly agree that the competent courts located in Hyderabad, Telangana, India, shall possess exclusive jurisdiction over any and all disputes arising out of or in connection with this Terms of Service.

The User shall be held fully liable for all expenditures incurred by MyTransfreight in connection with debt recovery and contract enforcement, including but not limited to reasonable legal fees, court costs, arbitration expenses, and collection agency fees.

SEVERABILITY

If any provision of this Agreement is found by a court of competent jurisdiction or an arbitral tribunal to be invalid, illegal, or unenforceable, such invalidity shall not affect the remaining provisions of this Agreement. The parties agree that the court or tribunal should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Agreement shall remain in full force and effect.

WAIVER

No failure or delay by MyTransfreight in exercising any right, power, or privilege under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof. Any waiver of a breach of any provision of this Agreement shall not be deemed a waiver of any subsequent breach.

ASSIGNMENT

The User shall not assign, sublicense, or otherwise transfer any of its rights or obligations under this Agreement without the prior written consent of MyTransfreight. MyTransfreight reserves the right to assign or transfer its rights and obligations under this Agreement to any affiliate, subsidiary, or third party as part of a merger, acquisition, or sale of assets without requiring the User’s prior consent.

VALIDITY OF ELECTRONIC COMMUNICATIONS AND DIGITAL APPROVALS

Legal Equivalence of Electronic Media: The parties explicitly acknowledge and agree that Transfreight operates as a digital-first Platform. Consequently, any communication, agreement, notice, or disclosure transmitted electronically shall be deemed to satisfy all legal requirements that such communication be in writing and signed. The parties explicitly waive any right to challenge the validity or enforceability of this Agreement, or any booking thereunder, based solely on the fact that it was transmitted or concluded electronically.

Valid Digital Formats: For the purposes of Platform operations, dispute resolution, and contractual enforcement, all communications, instructions, notices, confirmations, approvals, and data transmitted through any electronic channel used by Transfreight to communicate with the User - including email, the Platform/Portal, WhatsApp, and API integrations - shall be deemed valid, legally binding, and fully enforceable.

CLAIMS & NOTICES

Any claim related to Transfreight must be submitted within thirty (30) days of the dispute arising; if the User fails to do so, the claim will be barred.

All notices, requests, or other communications required or permitted under this Agreement shall be in writing.

To MyTransfreight: Notices must be sent to the registered office address mentioned in this Agreement or via email to support@transfreight.in.
To the User: Notices will be sent to the email address or physical address provided by the User during the KYC verification process.

Notice shall be deemed effective twenty-four (24) hours after an email is sent or three (3) business days after the date of mailing for physical correspondence.

CONTACT & GRIEVANCE OFFICER

Grievance Officer: Govinda Thatikonda
Transfreight Shipping Solutions Private Limited
Address: Divyashakti Complex, H-No:7-1, 58, Flat No:101, 1st floor, Ameerpet, Hyderabad - 500016
Email: support@transfreight.in
Time: Mon-Fri (9:00am - 5:00pm IST)

ANNEXURE-A: KYC CHECKLIST

The full legal name of the company and its year of establishment.
The complete registered business address, official email addresses, and contact numbers.
Your Corporate Identification Number (CIN) or LLP registration number.
Copies of your Permanent Account Number (PAN), Goods and Services Tax (GST) registration, and Tax Deduction and Collection Account Number (TAN).
The name, designation, and contact details of your organization’s designated point of contact.
Documents verifying your operational address and business continuity (e.g., recent utility bills or active lease agreements).